‘Train the Trainer’ in Computer & Technology Support

Introduction:

This course is designed for support staff and volunteers to enable them to help and assist their service users and clients get more from their own computer. It covers a comprehensive of topics which commonly cause problems within the community.

Course Outline:

  • Teaching principals
  • The Computer
  • Software
  • File Management & backing up
  • The Internet & Broadband
  • Browsing and searching
  • Email
  • Word processing
  • Job Seeking, CV’s and Cover letters
  • Shopping and paying safely on line
  • Virus protection, security and passwords
  • Social Media

The course includes an assignment which is the preparation and delivery of a 10 minute session on one of the topics covered.

Materials provided in the course include a memory stick with loaded resources & paper based handouts.

Assessment:

Prepare and deliver a 10 minute Microteach

Certificate:

Certificate of Achievement

 

 

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